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E-Books
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E-Books All Wiley E-Books Contacting Customer Care Return Policy for E-Books Adobe E-Books Downloading Adobe E-Books System and Software Requirements for Adobe E-Books Test Download for Adobe E-Books Usage Rights for Wiley Adobe E-Books Troubleshooting Adobe E-Books Wiley Desktop Edition E-Books Downloading the Free VitalSource Bookshelf Software System Requirements for Wiley Desktop Editions Test Download for Wiley Desktop Editions Usage Rights for Wiley Desktop Editions Troubleshooting Wiley Desktop Editions Contacting Customer Care If none of the information on this page addresses your problem, please visit our Customer Support site. If you prefer, you may call Customer Care at (877) 762-2974 (8 a.m. - 5 p.m. Eastern Time, Monday - Friday). Please have all the information about your order ready, including the confirmation e-mail. Return Policy for E-Books E-books are non-returnable and non-refundable. Please use a test download to be sure that your system is properly configured before you make a purchase. Downloading Adobe E-Books You can download an Adobe E-book immediately after reaching the Confirmation page, the final part of the purchase process. Click the link to the Download page and then click the link(s) to the file(s) you would like to download. Or, if you would prefer to download your purchase later, you may do so in the My Account section. You can get there via the link in your e-mail receipt, or from any page on the site. Within this section, go to the Download Center. After logging in, you will have access to your downloads. To download a file, simply click on the filename. A Wiley e-book filename is based on the title's ISBN. You may wish to make a note of the ISBN listed in your confirmation e-mail message so that you will be able to locate the file more easily. Please remember that you must download a file onto the computer on which you plan to use it. Files are not transferable, so if you wish to have the file on another computer, you must download it again to that computer (for a total of up to 4 downloads). Also, you must download each file within 14 days of purchase. After you download a file, the Adobe software will add the new title to your library, accessible when you run the program. Downloading time depends on several factors: the speed of your Internet connection and the size of the file. Although your actual download time may vary, the following chart can serve as an approximate guide to the time it takes to download a 2MB file under ideal conditions: Adobe E-Books System and Software Requirements Adobe e-books are in a special format that must be viewed with a special file-reading program, Adobe Digital Editions, which can be downloaded for free at Adobe.com. You will need to install the software and activate it according to the instructions given in the application.
Adobe E-Books Test Download As e-book purchases are non-returnable, it is advisable that you test your system and software configurations with a free Adobe E-Book sample download before you place an order. Usage Rights for Wiley Adobe E-Books Any Wiley e-book you purchase will come with certain restrictions that allow Wiley to protect the copyrights of its products. After you purchase this Wiley Adobe E-Book title, you:
Troubleshooting Adobe E-Books If you are unable to read your e-book, there may be a problem with your installation of the Adobe Digital Editions software. Please visit Adobe.com for the latest information on troubleshooting that software. If you have been reading Adobe E-Books with the Adobe Reader software, please note that the newest versions of Adobe Reader (starting with 8.0) no longer support e-books. To continue reading Adobe E-Books, download version 7 or earlier, or use Adobe Digital Editions software. If you have ruled out any Adobe Reader problems and you think it's a problem with our file, please contact Customer Care. Downloading the Free VitalSource Bookshelf Software To view a Wiley Desktop Edition E-Book, you must first download and install the free VitalSource Bookshelf software. Installation and activation requires an active Internet connection and also administrator access to your computer. System Requirements for Wiley Desktop Editions Visit the VitalSource website to find out the minimum and recommended hardware and software you'll need to use VitalSource Bookshelf. Test Download for Wiley Desktop Editions Wiley Desktop Edition E-books are non-returnable and non-refundable. After installing the reader software, you can test your system and software configurations with a free sample download from VitalSource before you place an order. Usage Rights for Wiley Desktop Editions Wiley Desktop Editions can be downloaded as many times as needed onto the computer active on the account. Using your username and password, you may download the book again to that computer if the original file is lost, accidentally deleted, or corrupted. Please be sure to retain your user name and password for future use. Troubleshooting Wiley Desktop Editions If you are unable to read your Wiley Desktop Edition e-book, there may be a problem with your installation of the VitalSource Bookshelf software. Please visit VitalSource Technical Support for the latest information on troubleshooting that software. If you have ruled out any VitalSource software problems and you think it's a problem with our file, please contact Customer Care. |
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