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Ordering
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How to Contact Customer Care Ordering by Phone, Fax, E-mail or Mail Requesting a CD-ROM Catalog Safe-Shopping Guarantee Setting Up an Online Account Lost Your Password? Special Offers & Promotional Codes Worldwide Shipping Tax-Exempt Customers Special Note for Mac Users How to Contact Customer CareCustomers who wish to: order products; make inquiries concerning orders already placed; request title information, price, availability, or general bibliographic data; or establish a new account should contact our Customer Care Department at:Customer Care Center - Consumer Accounts 10475 Crosspoint Blvd. Indianapolis, IN 46256 Phone: (877) 762-2974 Fax: (800) 597-3299 Web: http://support.wiley.com Hours: Weekdays, 8:00 A.M. to 8:00 P.M. Eastern Time Customers who wish to contact Customer Care regarding Journals, please visit our Journal Subscriptions section. Customers who wish to contact Customer Care concerning their Trade or Reseller Accounts, please visit our Resources for Booksellers section. Ordering by Phone, Fax, E-mail or MailWiley products may be ordered directly from the address and phone numbers shown below. We accept payment by check, money order, or credit card. We accept American Express, Visa, and Mastercard. Checks and money orders must be drawn on a U.S. bank. Customers with an existing Wiley account number who wish to place telephone orders should have their account numbers readily available when they call.Customer Care Center - Consumer Accounts 10475 Crosspoint Blvd. Indianapolis, IN 46256 Phone: (877) 762-2974 Fax: (800) 597-3299 Hours: Weekdays, 8:00 A.M. to 8:00 P.M. Eastern Time Customers interested in purchasing Journals, please visit our Journal Subscriptions section for ordering information. Requesting a Wiley Catalog on CD-ROMIf you would like to receive a copy of the Wiley catalog on CD-ROM send an e-mail to fmcdermo@wiley.com. Please include your name, address, and phone number in the body of the e-mail. Supply is limited.Safe-Shopping GuaranteeWhen you use your credit card to shop at wiley.com, rest assured that the transaction is secure. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology–the Internet standard for secure transactions. This technology safeguards your personal information and guarantees privacy.Your order information and purchase history are further protected by a password you choose. If you forget your password, we will first verify your identity, then e-mail you a new password. Setting Up an Online AccountYou are invited to establish a personal account when you make a purchase on this site. Establishing an account will enable you to track recent orders, view your order history, and keep your basic account information up to date. After completing your check out process, all you have to do is select a password and your account will be ready to go. Then you will be able to access your account information at any time by clicking on the My Account link located in the top left-hand corner of most pages on this site.>Lost Your Password?If you've lost or forgotten the password for your Wiley account, we can send you a new one. Anywhere you’re asked to provide a password, there will be a link to our Password Retrieval page. Just click on the link, fill out the form, and submit. We'll immediately generate a new password and e-mail it to the address we have in your account record.Special Offers & Promotional CodesYou will find promotional (or discount) codes on Wiley mailings, on our Offers page, and at conferences where Wiley is an exhibitor. If you have a code to apply towards your online purchase, please enter the code in the Promotion/Discount Information field in your shopping cart. You also may use a code when placing a mail, fax, or phone order.Worldwide Shippingwiley.com services most countries around the world. Special instructions apply when shipping to the following locations:Special instructions when shipping to: Germany, Austria, Switzerland, Luxembourg, Liechtenstein Website: www.wiley-vch.de Wiley-VCH Verlag GmbH Customer Service Department P.O. Box 101161 D-69451 Weinheim Germany Phone: +49 6201 606152 Fax: +49 6201 606184 E-mail: sales-books@wiley-vch.de Special instructions when shipping to: Australia, New Zealand and Pacific Islands Website: www.johnwiley.com.au John Wiley & Sons Australia, Ltd. Australian Distribution Centre 33 Windorah Street Stafford QLD 4053 Australia Toll free phone (from within Australia only) 1800 777 474 Toll free phone (from New Zealand only) 0800 448 200 Other overseas phone + 61 7 33548455 Toll free fax (from within Australia only) 1800 802 258 Overseas fax number + 61 7 33527107 E-mail: custservice@johnwiley.com.au Tax-Exempt CustomersTo take advantage of your tax-exempt status when you place an order with Wiley, you will need to furnish certain documentation. To expedite this process, we ask that you contact Customer Care directly by telephone at (877) 762-2974 weekdays between 8 A.M. and 8 P.M. Eastern Time, or through our Website at http://support.wiley.com, to place your order.If you are an employee of the US Government and are placing an order using an Impact credit card, you may place a tax-exempt order online through the Wiley Resources for Government website at http://www.wiley.com/gov. You will also receive the benefit of GSA discounts and free shipping. Special Note for Mac UsersThere is a known bug that prevents users on Macs using Internet Explorer from making purchases from our site. We are working to resolve this and apologize for any inconvenience it may cause. In the meantime, please use a different browser (such as Netscape or Safari) to complete your purchase. |
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