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Examples & Case Studies from Results That Matter
In Chapter 2: Citizens' Many Roles in Community Problem Solving
- Case: Experiences of citizens playing various roles in Dayton, Ohio, Priority Boards; Manhattan Community Board 1 of New York City; and Portland, Oregon, Neighborhood Associations and District Coalitions.
- Case: Citizens collaborating as "co-producers" in Peapatch, Virginia
- Case: The Jacksonville Community Council Inc. (JCCI): Citizen-driven Policy Research and Advocacy in Jacksonville, Florida.
- Case: Lower Manhattan, New York City: Dangers of a Closed, Unrepresentative Process
In Chapter 3: Organizations Managing for Results
- Case: City of San Jose Sewer Cleaning: Measure the Results that Best Meet Your Purpose
- Case: City of Baltimore: Relentless Managing for Results
- Case: Citizen Schools: Managing for Results by Design
- Case: Edna McConnell Clark Foundation: Investing in Results
- Case: Prince William County, Virginia: Budgeting for Strategic Results
- Case: City of Sunnyvale, California: Budgeting for Performance and Long-term Fiscal Impact, Integrated Enterprise-wide Results Management System
- City of Charlotte, North Carolina and City of Sunnyvale: Learning and Improving How to Manage for Results Over Time
- City of Phoenix: Learning, Changing, and Improving as an Organizational Value
In Chapter 4: Citizens Reaching for Results: Key Ideas, Strategic Issues, and the First Three Case Examples
- Case: Digital Neighborhood Surveys: By citizens in New York City, Connecticut cities, and Des Moines, Iowa: Fund for the City of New York, Connecticut Economic and Policy Council, and Des Moines Neighbors with the City of Des Moines
- Case: Citizen Initiated Performance Assessment: Nine Iowa Cities
- Case: Data For Empowering Residents of Poor Neighborhoods: Nationally, and in Denver: Annie E. Casey Foundation Making Connections Initiative, National Neighborhood Indicators Partnership, Denver Community Learning Network, Piton Foundation
In Chapter 5: Citizens Reaching for Results: To Improve the Quality of Life in Their Region
- Case: Citizens Focus on Improving Jacksonville’s Quality of Life: Jacksonville Community Council Inc., Jacksonville region, Florida
- Case: Making a Difference in Truckee Meadows, and Measuring It: Truckee Meadows Tomorrow, Reno-Sparks-Washoe County region, Nevada
In Chapter 7: Communities Governing for Results: Local Governments Engage Citizens in Results-based Systems
- Case: Prince William County (Virginia) Stays Focused on the Citizen-Driven Strategy
- Case: Rochester (New York) Citizens Govern Neighborhood Improvement for Results
- Case: Washington, D.C., Citizens Help Focus the City Budget and Neighborhood Actions on Results That Matter
In Chapter 8: Communities Governing for Results: Citizens Engaged in Results-based Non-profit Community Development
- Case: CDCs, Citizens, and Many Collaborators Work for Results that Matter in Neighborhoods of Greater Kansas City (metro region, Missouri and Kansas)
In Chapter 9: More Ideas for Making It Happen
- Citizen Leadership Development Programs: Brief descriptions of programs in Greater Kansas City; Prince William County, Virginia; Dayton, Ohio; and Jacksonville, Florida.
- Community Performance Value Chains: Brief examples: The Rensselaerville Institute Outcome Framework; The United Way of America Program Outcome Model; San Jose Sewer Cleaning shown as a Multi-branch Value Chain; Balanced Scorecard of Big Sister Association of Greater Boston; Balanced Scorecard of the City of Charlotte, North Carolina; Prince William County’s Levels of Organizational Focus; Pathways Mapping Initiative of Harvard University and the Annie E. Casey Foundation
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