About the Editors.

List of Contributors.

Preface.

Chapter 1: Introduction to the Essentials of the New Workplace (David Holman, Stephen Wood, Toby D. Wall and Ann Howard).

Chapter 2: Workers Under Lean Manufacturing (Rick Delbridge).

Chapter 3: The Human Side of Total Quality Management (Richard Cooney and Amrik Sohal).

Chapter 4: System Integration in Advanced Manufacturing Technology (Waldemar Karwowski and Bradley Chase).

Chapter 5: Supply-chain Partnering (Máire Kerrin and Belén Icasati-Johanson).

Chapter 6: Team Work (John Cordery).

Chapter 7: Call Centres (David Holman).

Chapter 8: Knowledge Management (Harry Scarbrough).

Chapter 9: Employee Involvement: Utilization, Impacts, and Future Prospects (George S. Benson and Edward E. Lawler III).

Chapter 10: Managing Virtual Workers and Virtual Organisations (David Lamond, Kevin Daniels and Peter Standen).

Chapter 11: Organisational Performance and Manufacturing Practices (Stephen Wood).

Chapter 12 Organisational Performance in Services (Rosemary Batt and Virginia Doellgast).

Author Index.

Subject Index.