Preface.

Acknowledgements.

Part I HOW OUR ATTITUDES UNDERPIN OUR EI.

1 Why EI Now.

2 The IQ vs. EQ Debate.

3 So What Exactly is EI?

4 The Vital Importance of Attitude.

5 Optimising Personal Performance.

Part II DEVELOPING EMOTIONALLY INTELLIGENT ATTITUDES.

6 Measuring Our Personal EI.

7 King Regards.

8 Facilitating EI Development 1 – “Meeting”.

9 Body Awareness.

10 Facilitating EI Development 2 – “Being with”.

11 Managing the Self.

12 The Art of Relationship Management.

13 Knowing Oneself.

Part III APPLYING EMOTIONALLY INTELLIGENT ATTITUDES.

14 The Emotionally Intelligent Organisation.

15 EI in Leadership.

16 EI for Teams.

17 Assessing EI.

18 The EI Practitioner.

Appendix: Contact Information.

Further Reading.

Index.