Acknowledgements.

Introduction.

PART ONE: THE EQ EXPLOSION.

1. Exploring Emotional Intelligence.

2. The Airport and the ABCDEs.

PART TWO: THE INTRAPERSONAL REALM.

3. Emotional Self-Awareness.

4. Assertiveness.

5. Independence.

6. Self-Regard.

7. Self-Actualization.

PART THREE: THE INTERPERSONAL REALM.

8. Empathy.

9. Social Responsibility.

10. Interpersonal Relationships.

PART FOUR: THE ADAPTABILITY REALM.

11. Problem Solving.

12. Reality Testing.

13. Flexibility.

PART FIVE: THE STRESS MANAGEMENT REALM.

14. Stress Tolerance.

15. Impulse Control.

PART SIX: THE GENERNAL MOOD REALM..

16. Happiness.

17. Optimism.

PART SEVEN: PUTTING IT ALL

18: The Star Performers.

19. More Star Performance.

20. Emotional Intelligence as Ability.

Appendix 1: The EQ-i.

Appendix 2: EQ and Work Success.

Endnotes.

Index.

Author Information.