1.1 What Does It Mean to Be a Manager?

1.2 What Do Managers Do?

1.3 What Issues and Concerns Complicate the New Workplace?

2 Management Learning.

2.1 What Can We Learn from Classical Management Thinking?

2.2 What Is Unique about the Behavioral Management Approaches?

2.3 What Are the Foundations of the Modern Management Approaches?

3 Ethics and Social Responsibility.

3.1 How Do Ethics and Ethical Behavior Play Out in the Workplace?

3.2 How Can We Maintain High Standards of Ethical Conduct?

3.3 What Should We Know about the Social Responsibilities of Organizations?

4 Managers as Decision Makers.

4.1 How Do Managers Use Information to Make Decisions and Solve Problems?

4.2 What Are the Steps in the Decision-Making Process?

4.3 What Are Some Current Issues in Managerial Decision Making?

5 Plans and Planning Techniques.

5.1 How and Why Do Managers Plan?

5.2 What Types of Plans Do Managers Use?

5.3 What Are Some Useful Planning Tools and Techniques?

6 Controls and Control Systems.

6.1 What Is Important to Know about the Control Process?

6.2 How Do Managers Exercise Control?

6.3 What Are Some Useful Organizational Control Systems and Techniques?

7 Strategy and Strategic Management.

7.1 What Types of Strategies Are Used by Organizations?

7.2 How Are Strategies Formulated and Implemented?

8 Organization Structure and Design.

8.1 What Is Organizing as a Managerial Responsibility?

8.2 What Are the Most Common Types of Organization Structures?

8.3 What Are the Trends in Organizational Design?

9 Organizational Culture, Innovation, and Change.

9.1 What Is the Nature of Organizational Culture?

9.2 How Do Organizations Support and Achieve Innovation?

9.3 How Do Managers Lead the Processes of Organizational Change?

10 Human Resource Management.

10.1 What Are the Purpose and Legal Context of Human Resource Management?

10.2 What Are the Essential Human Resource Management Practices?

10.3 What Are Some of the Current Issues in Human Resource Management?

11 Leadership.

11.1 What Are the Foundations for Effective Leadership?

11.2 What Are the Contingency Leadership Theories?

11.3 What Are Current Issues and Directions in Leadership Development?

12 Communication.

12.1 What Is Communication and When Is It Effective?

12.2 What Are the Major Barriers to Effective Communication?

12.3 How Can We Improve Communication with People at Work?

13 Individual Behavior.

13.1 How Do Perceptions Influence Individual Behavior?

13.2 How Do Personalities Influence Individual Behavior?

13.3 How Do Attitudes, Emotions, and Moods Influence Individual Behavior?

14 Motivation.

14.1 How Do Human Needs and Job Designs Influence Motivation to Work?

14.2 How Do Thought Processes and Decisions Affect Motivation to Work?

14.3 What Role Does Reinforcement Play in Motivation?

15 Teams and Teamwork.

15.1 Why Is It Important to Understand Teams and Teamwork?

15.2 What Are the Building Blocks for Successful Teamwork?

15.3 How Can Managers Create and Lead High-Performance Teams?

16 Conflict and Negotiation.

16.1 What Should We Know about Dealing with Conflict?

16.2 How Can We Negotiate Successfully?

17 Diversity and Global Cultures.

17.1 What Should We Know about Diversity in the Workplace?

17.2 What Should We Know about Diversity among Global Cultures?

18 Globalization and International Business

18.1 How Does Globalization Affect International Business?

18.2 What Are Global Corporations and How Do They Work?

19 Entrepreneurship and Small Business.

19.1 What Is Entrepreneurship and Who Are Entrepreneurs?

19.2 What Should We Know about Small Business and How to Start One?

Exploring Management Cases.

Test Prep Answers.

Glossary.

End notes.

Photo Credits.

Name Index.

Subject Index.

Organization Index.