Home Business Non Profit Education K-12 Higher and Adult Education Public Health and Health Services Spirituality and Religion Parenting and Relationships Psychology
Business
General & Introductory
Business Strategy
Management
Leadership
Team Building
Marketing & Sales
Organizational Behavior
Organizational Design & Development
Human Resource Development
Conflict Resolution & Mediation
Project Management
Small Business & Entrepreneurship
Careers
 
Join Email Mailing List Join Postal Mailing List
josseybass.com
The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Bill Price, David Jaffe
ISBN: 978-0-470-18908-5
Hardcover
336 pages
March 2008
US $27.95 add_to_cart.gif
 
Description
Read Excerpt: Chapter (PDF)
Read Excerpt: Table of Contents (PDF)
Read Excerpt: Index (PDF)
Author Information
Reviews
 
"admirably straightforward book… refreshingly no-nonsense". (Financial Times , Thursday 27th March 2008)
 
If you are an instructor, you may request an evaluation copy for this title.
Related Titles

General & Introductory
upsell plus Buy Both and Save 20%!

Buy The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs (List Price = US $27.95)

with How to Talk to Customers: Create a Great Impression Every Time with MAGIC (List Price = US $22.95)

Total List Price
$50.90
Discounted Price
$40.72
Save $10.18
Cannot be combined with any other offers. Read more of the fine print.