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The Improvement Guide: A Practical Approach to Enhancing Organizational Performance, 2nd Edition
Gerald J. Langley, Ronald Moen, Kevin M. Nolan, Thomas W. Nolan, Clifford L. Norman, Lloyd P. Provost
ISBN: 978-0-470-19241-2
Hardcover
512 pages
April 2009
US $60.00 add_to_cart.gif

Other Available Formats: E-Book
 
Gerald J. Langley is a statistician, author, and consultant, and co-founder of Associates in Process Improvement (API), a consulting firm that specializes in the improvement of quality and productivity.

Ronald D. Moen is a statistician, consultant, and teacher to industry, government, and education. He is co-founder of API.

Kevin M. Nolan is a statistician, author, and consultant at API, where he focuses on developing methods and assisting organizations to accelerate their rate of improvement in quality and productivity.

Dr. Thomas W. Nolan is a statistician, author, and consultant, and¿co-founder of API.

Clifford L. Norman is a consultant with API whose work has emphasized the psychology of change.

Lloyd P. Provost is a statistician who advises to organizations as an API associate.

 
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