Introduction: Solve the Problem.

Part One: Discovering Solutions.

1. Starting from Values.

2. What Really Is the Problem Here?

3. Priorities.

4. One Percent Inspiration.

5. Ninety-Nine Percent Perspiration.

6. How to Tell the Story.

Part Two: Moving from Analysis to Action.

7. The Business Case.

8. When Good Enough Is Both.

Part Three: Driving the Solution Through the Organization.

9. Frailty, Fortitude, and a Leader's Commitment.

10. Bulldoze the Barriers.

11. The Toils of Sisyphus.

Conclusion.

Notes.

About the Authors.

Index.