The Art and Science of Communication shares with readers a new way of understanding and using communication in the workplace. The Communication Staircase Model brings together the seven arenas of communication in which everyone operates on a daily basis. It teaches readers how to increase their communication effectiveness in all settings using practical techniques, analogies, and models that creatively and clearly explain the formulas of successful communication. Readers will learn to better regulate their own messages and more accurately interpret those of others. Combining the science of communication with the skill and art of communication, this is an invaluable guide for anyone who knows effective communication will make them a more passionate and successful professional.