Preface.

Acknowledgments.

The Author.

Introduction.

PART ONE: BASIC PRINCIPLES OF QUALITY MANAGEMENT

One: Drivers Of Change

Two: Improving Patient Safety

Three: Focus On The Patient

Four: Understanding Processes, Outcomes, And Costs

PART TWO: GETTING DOWN TO BUSINESS

Five: The Value Of Prevention

Six: The Cost Of Sentinel Events

Seven: Managing Expenses In A High-Risk Environment

Eight: Improving Communication And Establishing Trust

Nine: Promoting A Safe Environment Of Care

Conclusion

References

Useful Web Sites