The Authors xxv

1. The Perpetual Crisis in Public Management 1

2. Defi ning Effective Public Management 19

3. How to Find and Keep Good People 45

4. Developing Effective Working Relationships 89

5. Structuring Systems, Tasks, and Responsibilities 107

6. Understanding and Applying Innovation Strategies in the Public Sector 137

7. The Art and Craft of Contracting 171

8. Gathering, Organizing, and Using Information 189

9. Mastering the Budgetary Process 225

10. Shaping Organizational Goals and Strategies 253

11. Communicating with the Public, the Media, and Stakeholders 287

12. Surviving and Thriving in Public Service 323

References 345

Additional Resources 363

Index 365