There is a growing demand for training and applied education in the public sector. The fourth edition of The Effective Public Manager synthesizes much of the state-of-the-art thinking in the field and offers practical lessons and tools for public managers. This edition includes updated case studies and lessons drawn from the major public sector events of the past five years. Addressing the trend toward multi-sectoral public service delivery and the difficult operational problems that poses, this book discusses innovation and cross-sector collaboration and includes new reflections on accountability, transparency, and crisis communication.