The Authors.

The Editors.

Introduction.

PART ONE: PLANNING AND PEOPLE.

Chapter 1: Mission First: Achieving IT Alignment (Steve Heye).

Chapter 2: Managing Technology Change (Dahna Goldstein).

Chapter 3: Measuring the Return on Investment of Technology (Beth Kanter).

Chapter 4: How to Decide: IT Planning and Prioritizing (Peter Campbell).

Chapter 5: Finding and Keeping the Right People (James Weinberg, and Cassie Scarano).

Chapter 6: Budgeting for and Funding Technology (Scott McCallum, and Keith R. Thode).

PART TWO: THE TOOLS.

Chapter 7: The Foundation: Introduction to IT and Systems (Kevin Lo, and Willow Cook).

Chapter 8: Where Are Your Stakeholders, and What Are They Doing Online (Michael Cervino)?

Chapter 9: Effective Online Communications (John Kenyon).

Chapter 10: Donate Now: Online Fundraising (Madeline Stanionis).

Chapter 11: Where Will We Be Tomorrow (Edward Granger-Happ)?