This second edition offers a comprehensive introduction to the patient-centered care model. This thoroughly updated edition provides a complete guide to patient-centered care, with applications for all health care organizations, professionals, managers, and students. Offering best practices in patient-centered care practice, the book covers the origins and development of the patient-centered care model, the nine elements of patient-centered care, as well as key issues such as managed care, workforce shortages, patients' right to know legislation, and hospital marketing and branding efforts. The book is rich with real-life case examples to drive home the book's lessons.