About the Author.

1. The National Context for Assessment.

2. Starting at the Beginning: Mission-Driven Planning and Assessment.

3. Assessing Institutional Effectiveness: Student Issues.

4. A Core Issue in Institutional Effectiveness: Developing Sensible Measures of Student Learning.

5. Maximizing Human and Fiscal Resources in Support of the Teaching/Learning Process.

6. A Comparative Context for Examining Data on Teaching Loads and Instructional Costs.

7. Measuring Administrative Effectiveness.

8. Communicating Assessment Results.

9. Where Do We Go From Here?

Appendix A: University of Delaware College Selection Survey.

Appendix B: University of Delaware 2007 Study of Instruction Costs and Productivity, By Academic Discipline.

References.

Web-Based References.

Resources for Further Reading.

Index.