Preface.

The Author.

PART ONE: THE DYNAMIC CONTEXT OF PUBLIC ORGANIZATIONS.

1 The Challenge of Effective Public Organization and Management.

2 Understanding the Study of Organizations: A Historical Review.

3 What Makes Public Organizations Distinctive.

4 Analyzing the Environment of Public Organizations.

5 The Impact of Political Power and Public Policy.

PART TWO: KEY DIMENSIONS OF ORGANIZING AND MANAGING.

6 Organizational Goals and Effectiveness.

7 Formulating and Achieving Purpose: Power, Strategy, and Decision Making.

8 Organizational Structure, Design, Technology, and Information Technology.

9 Understanding People in Public Organizations: Values and Motives.

10 Understanding People in Public Organizations: Theories of Work Motivation and Work-Related Attitudes.

11 Leadership, Managerial Roles, and Organizational Culture.

12 Teamwork: Understanding Communication and Conflict in and Among Groups.

PART THREE: STRATEGIES FOR MANAGING AND IMPROVING PUBLIC ORGANIZATIONS.

13 Managing Organizational Change and Development.

14 Advancing Effective Management in the Public Sector.

References.

Index.