CHRISTINA MASLACH is professor of psychology at the University of California, Berkeley. She is the creator of the widely used psychological test instrument The Maslach Burnout Inventory and the author of Burnout: The Cost of Caring (1982).

MICHAEL P. LEITER is dean of the faculty of pure and applied science and professor of psychology at Acadia University, Nova Scotia, Canada. He is also director of the Centre for Organizational Research & Development.