1. The Human and Financial Costs of Working with Toxic People: Toxic Behaviors Are Just the Tip of the Iceberg.

2. Recognizing the Toxic Personality: It Isn’t as Easy as You Think.

3. Leader Reactions and Strategies That Typically Don’tWork: Why Identify Strategies That Don’t Work?

4. Organizational Culture: How Toxicity Spreads Like an Infection.

Part Two: The Toxic Organization Change System Model.

5. Organizational Strategies: Dealing with Toxicity at the Highest System Level.

6. Team Strategies: Dealing with Toxicity at the Team Level.

7. Individual Strategies: Dealing with Toxic People One-on-One.

8. Myths and Truths About Toxicity—and Renewal from a Toxic Environment: How to Move Beyond Toxicity.

Appendix A: Our Research Methodology.

Appendix B: National Survey Responses on Toxic Behaviors.

Notes.

The Authors.

Index.