1. A Team in Conflict.

2. Where Conflict Comes From, and Why It Is So Hard to Manage.

3. Creating the Right Climate.

4. Constructive Communication.

5. Techniques for Staying on Track.

6. Special Cases: Global and Virtual Teams.

7. Getting Started on the Road to Conflict Competence.

Epilogue.

Resources.

References.

The Authors.

Index.