Foreword.

Acknowledgments.

The Author.

Introduction.

1 INTRODUCTION TO QUANTITATIVE DECISION-MAKING METHODS IN HEALTH CARE MANAGEMENT.

Historical Background and the Development of Decision Techniques.

The Health Care Manager and Decision Making.

Information Technology (IT) and Health Care Management.

The Scope of Health Care Services, and Recent Trends.

Health Care Services Management.

Distinctive Characteristics of Health Care Services.

Summary.

Key Terms.

2 FORECASTING.

Steps in the Forecasting Process.

Forecasting Approaches.

Summary.

Key Terms.

Exercises.

3 DECISION MAKING IN HEALTH CARE FACILITIES.

The Decision Process.

The Decision Tree Approach.

Decision Analysis with Nonmonetary Values and Multiple Attributes.

Summary.

Key Terms.

Exercises.

4 FACILITY LOCATION.

Location Methods.

Summary.

Key Terms.

Exercises.

5 FACILITY LAYOUT.

Product Layout.

Process Layout.

Summary.

Key Terms.

Exercises.

6 REENGINEERING.

Work Design in Health Care Organizations.

Summary.

Key Terms.

Exercises.

7 STAFFING.

Workload Management Overview.

Summary.

Key Terms.

Exercises.

8 SCHEDULING.

Staff Scheduling.

Summary.

Key Terms.

Exercises.

9 PRODUCTIVITY.

Trends in Health Care Productivity: Consequences of PPS.

Summary.

Key Terms.

Exercises.

10 RESOURCE ALLOCATION.

Linear Programming.

Summary.

Key Terms.

Exercises.

11 SUPPLY CHAIN AND INVENTORY MANAGEMENT.

Health Care Supply Chain.

Summary.

Key Terms.

Exercises.

12 QUALITY CONTROL.

Quality in Health Care.

Quality Measurement and Control Techniques.

Summary.

Key Terms.

Exercises.

13 PROJECT MANAGEMENT.

The Characteristics of Projects.

Summary.

Key Terms.

Exercises.

14 QUEUING MODELS AND CAPACITY PLANNING.

Capacity Analysis and Costs.

Summary.

Key Terms.

Exercises.

15 SIMULATION.

Simulation Process.

Performance Measures and Managerial Decisions.

Summary.

Key Terms.

Exercises.

APPENDIXES.

Appendix A Standard Normal Distribution P(0 < z < x).

Appendix B Standard Normal Distribution P(3.5 < z < 3.5).

Appendix C Cumulative Poisson Probabilities.

Appendix D t Distribution.

References.

Index.