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josseybass.com
Table of Contents
Foreword (Donald B. Kraybill).
Preface: Unearthing the Secrets. A Note on Names. 1. Eye to the Horizon: Cultivating a Vision and Thriving Through Crisis. 2. Getting Smart: Hands-On Versus the Hallowed Halls. 3. Market-Bound: Excelling at Sales and Marketing. 4. Doing Unto Others: The Crucial Customer Relationship. 5. Choosing Up Sides: Getting the Right People in Place. 6. Fishing Lessons: Empowering Your Most Valuable Asset. 7. Around the Edges: Honing an Efficiency Mentality. 8. The Big Picture: Getting What You Came For. Conclusion: Barn Raising. Appendix: Research and Interview Methodology. Bibliography. Acknowledgments. About the Author. Index. |