Introduction.

Getting Started: Advice for Employees.

Part I. Bratty Behavior.

1. Bragging.

2. Bullying.

3. Demanding.

4. Ignoring.

5. Impulsiveness.

6. Lying.

7. Self-Centeredness.

8. Stubbornness.

9. Tantrums.

10. Territorialism.

11. Whining.

Part II. Little Lost Lambs.

12. Endless Questioning.

13. Fantasy World.

14. Fickleness.

15. Helplessness.

16. Irrational Fears.

17. Forgetfulness.

18. Mood Swings.

19. Neediness.

20. Short Attention Spans.

Conclusion.

Special Section: Advice for Bosses—TOT Proof Your Company.

About Lynn Taylor.

Index.