II. The Editor.

III. The Contributors.

IV. Introduction: Toward Relevant Human Resource Management.

PART ONE: HUMAN RESOURCE MANAGEMENT IN A CHANGING ENVIRONEMENT

1. The Changing Roles of the Human Resource Office (Charles W. Gosset, Carolyn Ban).

2. Human Resource Management in a Human Capital Environment (R. Paul Battaglio, Jared Llorens).

3. Beyond Civil Service: The Politics of the Emergent Paradigms (Dahlia Lynn, Donald E. Klingner).

4. Civil Service Reform in the United States: Patterns and Trends (J. Edward Kellough, Lloyd G. Nigro).

PART TWO: THE PUBLIC SECTOR WORKFORCE.

5. Staffing the Bureaucracy: Employee Recruitment and Selection (Steven W. Hays, Jessica E. Sowa).

6. Issues and Implications of the Flexible Public Workforce (James R. Thompson, Sharon H. Mastracci).

7. Valuing Diversity: The Changing Workplace (Mary E. Guy, Meredith A. Newman).

8. Managing an Aging Workforce: Trends, Issues, and Strategies (Jonathan P. West).

9. Technology and Human Resources: Issues for Public Managers (David H. Coursey).

10. Utilizing Volunteers in the Workplace (Jeffrey L. Brudney).

PART THREE: MANAGING HUMAN RESOURCES.

11. Public Human Resource Management: Beyond Technique (David G. Carnevale, Kay Ham).

12. Practical Strategies for Maintaining Ethical Behavior in the Workplace (Rex L. Facer II, Mark D. Bradbury).

13. Organizational Investment in Employee Development (Montgomery Van Wart).

14. Understanding Organizational Climate and Culture (J. Steven Ott, Abdul M. Baksh).

15. Conflict in the Workplace: Strategic Choices, Great Outcomes (Margaret S. Herrman).

16. Employee Unions and the Human Resource Management Function (Robert M. Tobias).

17. Local Government Human Resource Management and Catastrophic Events (Doug Goodman, P. Edward French, Stacey Mann).

PART FOUR: THE LEGAL ENVIRONMENT OF HUMAN RESOURCE MANAGEMENT.

18. Human Resource Management Legal Issues (Jerry Hartman, Gregory W. Homer, Alisa H. Reff).

19. A Practical Guide to Affirmative Action (Norma M. Riccucci).

20. Sexual Harassment in the Public Sector Workplace (Michele M. Hoyman, Jamie McCall).

21. Understanding the Americans with Disabilities Act (Christine Ledvinka).

PART FIVE: MOTIVATING, ASSESSING, AND COMPENSATING EMPLOYEES.

22. The Role of the Manager in Employee Motivation (Arie Halachmi, Theo van der Krogt).

23. Designing Effective Performance Appraisal Systems (Dennis M. Daley).

24. Effective Job Analysis Methods (Mark R. Foster).

25. A Practical Guide to Conducting Assessment Centers (Charles R. Swanson, Mark R. Foster).

26. Work Management and Job Evaluation Systems in a Government Environment (Gilbert B. Siegel).

27. Designing and Creating an Effective Compensation Plan (Gilbert B. Siegel).

PART SIX: TOOLS FOR INTEGRATING HUMAN RESOURCES INTO THE ORGANIZATIONAL MISSION.

28. Benchmarking Performance (David N. Ammons).

29. Strategic Planning for Human Resource Managers (Roger G. Brown).

30. A Guide to Practical Human Resource Research (Gary E. Roberts).

31. Contracting for Human Resources Services: Outsourcing, Privatization, and Using Consultants (Glenn W. Rainey Jr.).

32. Employee Benefits: From Healthcare to Pensions (N. Joseph Cayer).

33. The Role of Human Resource Professionals in the Budgeting Process (Catherine C. Reese, Douglas J. Watson).

Conclusion: Toward Effective Human Resource Management (Stephen E. Condrey).

Name Index.

Subject Index.