Marsha is a professional speaker and author, and is known as the Muhammed Ali of communications. She can dance, look pretty and she uses the entire ring. Marsha also knows how and when to land a knockout punch. Think of her information as charm school with live ammunition.

She shares proven tactics for managing people, employees and clients that create perplexity, puzzlement and pandemonium at work and at home. 'Let's be honest,' she says, 'some of the situations you encounter are toxic and you need to learn how to handle it or they'll tear you apart.' This is where you'll learn how to get the results you deserve, reduce conflict and improve relationships.

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