List of illustrations xi

About the author xiii

Preface xvii

Acknowledgments xxiii

PART ONE LEADERSHIP OF SELF 1

1 Time 3

Lock-in syndrome 5

Fire-fighting 7

Busy heads 12

The step back 12

Busy bodies 13

Silent time for reflection 20

2 Life balance 27

Where there is a will, there is a way 28

Honoring jobs done 34

3 Personal goals 37

The pre-goal method 37

The Stretch Zone 42

4 Wheel of work 47

Segments of the wheel 47

5 Solution thinking 55

Deep Thought solutions 57

Flexible thinking and the multiple intelligences 59

6 Applying personal changes 63

Reducing work time 64

PART TWO INFLUENCE: LEADERSHIP OF OTHERS 67

7 Widening and narrowing attention 69

Further questions 69

Changes: Overt motives made clear 73

8 Rapport skills and building trust 75

Rapport skills 76

Beginnings, middles and ends 77

Honoring and celebration 82

Mindsets for rapport and trust 84

Trust 86

9 Relationship building: putting it together 89

10 Leadership qualities 93

Traits, trust factors and people skills 93

Trust factors 94

Trait: Clear communicator 96

Trait: Straight-talker 100

Trait: Flexibile 101

Trait: Reliable and consistent (TF) 104

Trait: Accepts responsibility (TF) 106

Trait: Discrete (TF) 108

Trait: Credible 108

People skill: Listens intently 119

People skill: Understands others 136

People skill: Supportive (TF) 137

People skill: Interested in me (TF) 139

11 Other influencing skills of the leader 141

Accommodation, compromise and collaboration 142

12 Mindsets for leaders 153

13 Motivation 155

Motivation: Under- and over-managing 156

Motivation: Mentoring and coaching 160

The 1-2-1 meetings 179

Facilitating all 1-2-1s 180

New staff 1-2-1 192

Understanding stress 195

Probing the Wheel of Work 197

14 My Own 1-2-1 209

15 Influencing peers and bosses 213

16 Strategic influence 217

What I need to communicate 217

The strategy for action 222

17 Managing meetings 223

Agenda frames for behaviors and outcomes 223

Meetings: Factoring for success 226

18 Developing Talent 233

Organizational character overview 234

PART THREE SELF-LEARNING FOR LEADERS 237

19 The Real Thing at work 241

Being and doing 244

Recalibrating authenticity for work 248

Maintaining progress 254

20 Self-awareness for leaders 255

Feedback for leaders 256

21 Emotional Intelligence 263

Working to improve EI 266

Epilogue 275

References 277

Index 279