Introduction.

Acknowledgements.

1. Business Planning.

2. Change Management.

3. Customer Relationship Management.

4. Decision Making and Problem Resolution.

5. Financial Management.

6. International Business.

7. Marketing Management.

8. Organizational Development.

9. People-Focused Performance Management.

10. Process Improvement.

11. Product Management.

12. Project Management.

13. Quality Management.

14. Risk Management.

15. Strategic Management.

16. Supply Chain Management.

17. Time Management.

18. Undertaking Research.

19. Working as a Consultant.

20. Workshop Facilitation.

References.

Index.