"Operational excellence can no longer be achieved by focusing only on a company's internal resources. Companies today operate with tightly-linked global business networks. This book provides managers with vital insights on how to achieve alignment and process efficiencies across their entire virtual organization of suppliers, customers, complementors, and alliance partners."

—Robert S. Kaplan, Baker Foundation Professor, Harvard Business School and chairman, Professional Practice, The Palladium Group

"This book makes the connection between the wave of new technologies and their ability to create entirely new value throughout a business network. It's about the creation of revenues and profits by working in a wholly different manner with your extended business network. If you have to pick one book to get the whole picture on the new world of business networks, then get this one and share in the common understanding a remarkable collection of business leaders have brought to the topic."

—Andy Mulholland, Global Chief Technology Officer, Capgemini