Gratitudes.

Preface.

PART ONE: INTRODUCTION TO EVOCATIVE COACHING.

1 What Is Evocative Coaching?

The Promise and Practice of Coaching.

Evocative Coaching Defined.

Why Evocative Coaching Works.

What Makes Coaching Evocative?

The Dynamic Dance of Evocative Coaching.

Summary.

Questions for Reflection and Discussion.

2 Coaching Presence.

A New Metaphor for Coaching.

Evocative Coaching as a Way of Being.

Lessons from a Horse Whisperer.

Fostering Trust and Rapport.

Holding the Coaching Space.

Conveying Coaching Presence.

Coaching Presence in the Context of Hierarchy.

Summary.

Questions for Reflection and Discussion.

PART TWO: THE FOUR STEPS OF EVOCATIVE COACHING 53

Interlude Loop I: The No-Fault Turn.

3 Story Listening.

The Power of Story.

Evoking Coachable Stories.

Mindful Listening.

Quiet Listening.

Reflective Listening.

Imaginative Listening.

Summary.

Questions for Reflection and Discussion.

4 Expressing Empathy.

Understanding Empathy.

Embodying Empathy.

Access Points for Empathy.

Distinctive Empathy Reflections.

Elevating Readiness to Change.

Celebrating Effort and Progress.

The Golden Sigh.

Summary.

Questions for Reflection and Discussion.

Interlude Loop II: The Strengths-Building Turn.

5 Appreciative Inquiry.

Appreciative Inquiry.

Initiating the Learning Conversation.

Illuminating the Best of What Is.

Imagining the Best of What Might Be.

Coaching with Strengths, Observations, Aspirations, and Possibilities.

Summary.

Questions for Reflection and Discussion.

6 Design Thinking.

Calling Forth Motivation and Movement.

Coaching Tools for Design Thinking.

Around and Around the Möbius Strip: Back to Story.

Summary.

Questions for Reflection and Discussion.

PART THREE: EVOCATIVE COACHING IN PRACTICE.

7 Aligning Environments.

Understanding Environments.

Flow.

Navigating the River of Change.

Managing Clouds, Wind, and Thunder.

Ripples in a Pond.

Stories as Catalysts for Transformation.

Summary.

Questions for Reflection and Discussion.

8 Coaching Conversations.

The Great 8: Choreographing the Coaching Dance.

Story Listening.

1. Initiate 2. Elaborate.

Expressing Empathy.

3. Validate.

Appreciative Inquiry.

4. Appreciate 5. Extrapolate.

Design Thinking.

6. Innovate 7. Deliberate 8. Activate.

Summary.

Questions for Reflection and Discussion.

9 The Reflective Coach.

Coaching the Self.

Hearing Our Own Stories.

Self-Empathy.

Inquiring into Our Own Professional Practice.

Design Action-Learning Experiments.

Professional Coach Code of Ethics.

Conclusion.

Questions for Reflection and Discussion.

Appendix A Evocative Coaching Principles, Questions, and Reflections.

Appendix B Practice Exercises.

Appendix C Content Review Questions.

Appendix D The IAC Coaching Masteries® Overview.

References.

Recommended Readings and Resources.

About the Authors.

Index.