Acknowledgments.

The Authors.

Part One Conflict.

1 Why Conflict?

2 Moving Beyond Conflict.

3 Setting the Stage for Negotiation.

Part Two Negotiation.

4 Interest-Based Negotiation.

5 Framing to Generate Options.

6 Reframing to Spur Momentum.

7 The Walk in the Woods.

Part Three Contest, Resolution, and Connectivity.

8 Positional Bargaining.

9 Mediation, Arbitration, and Dispute Resolution.

10 Meta-Leadership.

Part Four Evolving Health Care Practice.

11 Designing a More Cohesive, Better-Linked Health System.

12 Evolving with Technology.

13 The Negotiating Patient.

14 Changing Work and a Changing Workforce.

Part Five Shaping Purpose.

15 Crafting the Essentials.

16 Constructing a Resilient Balance.

References.

Appendix: List of Characters.

References.

Index.