Acknowledgments.

Introduction Close Encounters with a Different Kind.

PART I THE MILLENNIALS HAVE ARRIVED!

CHAPTER 1 The Millennials and You.

CHAPTER 2 Aren’t We All Just the Same?

CHAPTER 3 The Effective Managers versus the Challenged Managers.

CHAPTER 4 The Points of Tension between Managers and Millennials.

PART II DISCOVER THE CORE COMPETENCIES NEEDED FOR MANAGING TODAY'S WORKFORCE.

CHAPTER 5 When Letting Them Have It Their Way Makes Sense.

Flexing with the Autonomous. 

CHAPTER 6 Rewarding the Right Things in the Right Ways.

Incenting the Entitled.

CHAPTER 7 They Are at the Head of the Creative Class.

Cultivating the Imaginative.

CHAPTER 8 First Them, Then You.

Engaging the Self-Absorbed.

CHAPTER 9 Fragile, Handle with Care.

Disarming the Defensive.

CHAPTER 10 It Is Not Always about You.

Self-Differentiating from the Abrasive.

CHAPTER 11 The Big Picture Does Not Exist until You Help Them See It.

Broadening the Myopic.

CHAPTER 12 Ambiguity Is Their Kryptonite.

Directing the Unfocused.

CHAPTER 13 They Want to Know "Why" before "What".

Motivating the Indifferent.

PART III YOUR COMPETITIVE ADVANTAGE.

CHAPTER 14 Building a Millennial-Friendly Culture.

Notes.

Index.