Acknowledgments xv

About the Author xvii

CHAPTER ONE: Practice Drives Theory: Doing Is the Crucible of Change 1

CHAPTER TWO: Be Resolute: Act with Purpose and Empathy 27

CHAPTER THREE: Motivate the Masses: Experiencing Is Believing 49

CHAPTER FOUR: Collaborate to Compete: Multiply Capacity and Win 87

CHAPTER FIVE: Learn Confidently: Change Requires Confidence (but True Confidence Requires Humility) 109

CHAPTER SIX: Know Your Impact: Drowning in Data, Thirsty for Knowledge 125

CHAPTER SEVEN: Sustain Simplexity: Just Right Simple 147

References 157

Index 165