Part One: Using the Informal to Enhance the Formal.

1 The Logic of the Formal; the Magic of the Informal.

2 When the Balance Shifts.

3 Jumping Together.

Part Two: Motivating Individual Performance.

4 It's All About the Work.

5 Values Driven, Not Values Displayed.

6 It's Still About Performance.

Part Three: Mobilizing Organizational Change.

7 Setting the Fast Zebras Free.

8 Melting the Frozen Tundra.

9 Mobilizing: A Different Kind of Managing.

10 What to Do.

In Conclusion.

About Our Sources and Methodology.

A Diagnostic Tool: Assessing Your Organizational Quotient.

Notes.

Acknowledgments.

About the Authors.

Index.