One of the CIPD’s core messages to policy-makers over the past 15 years has been the importance of improving leadership and management capability to boost UK productivity. This message lies at the heart of Manager Redefined: The Competitive Advantage in the Middle of Your Organization…The book reinforces the case for investing in improving management capability, drawing on Towers Watson’s database of staff survey responses. It also presents a range of case studies providing examples of how a focus on making changes to management behaviour delivers bottom-line results. From this evidence the authors have developed their Manager Performance Model, which they break down into four core elements: executing tasks, developing people, delivering the deal and energising change… Davenport and Harding highlight the importance of effective partnership between executive teams and HR in breathing life into the Manager Performance Model and set out a list of areas practitioners need to consider if they want their managers to drive competitive advantage. The book should also make compelling reading for policy-makers interested in meeting the UK ’s people management skills deficit to drive economic growth.
—People Management, publication of Chartered Institute of Personnel and Development (CIPD), Europe's largest HR development professional body

In Manager Redefined, Tom Davenport and Stephen Harding…view supervisors and managers as centres of insight and influence, underappreciated in many organizations, but endowed nevertheless with the potential to make dramatic contributions to enterprise success….The authors challenge readers to consider the power embedded in their managers’ accumulated knowledge and experience…The authors provide a sound and practical performance model that reflects both current workplace reality and enduring human traits.
—From HR Leader (Australia)

In Manager Redefined, Davenport and Harding assert that managers not only matter to a company’s success, but also represent a potentially critical element in the performance equation. Drawing on extensive use of case studies, survey data and consulting experience, Manager Redefined identifies a performance model that depicts how managers contribute most directly and significantly to sustainable competitive advantage.
— drakepulse.com, the on-line site of the Drake Business Review