1 Leadership Is a Relationship.

2 Credibility Makes a Difference.

3 Discover Your Self.

4 Appreciate Constituents.

5 Affirm Shared Values.

6 Develop Capacity.

7 Serve a Purpose.

8 Sustain Hope.

9 The Struggle to Be Human.

Epilogue: Character Counts.

Notes.

Acknowledgments.

About the Authors.

Index.