Preface.

Acknowledgments.

Introduction.

Part I: The EQ Explosion.

Chapter 1: Exploring Emotional Intelligence.

Chapter 2: The Airport and the ABCDEs.

Part II: The Self-Perception Realm.

Chapter 3: Emotional Self-Awareness.

Chapter 4: Self-Regard.

Chapter 5: Self-Actualization.

Part III: The Self-Expression Realm.

Chapter 6: Emotional Expression.

Chapter 7: Independence.

Chapter 8: Assertiveness.

Part IV: The Interpersonal Realm.

Chapter 9: Interpersonal Relationships.

Chapter 10: Empathy.

Chapter 11: Social Responsibility.

Part V: The Decision-Making Realm.

Chapter 12: Reality Testing.

Chapter 13: Problem Solving.

Chapter 14: Impulse Control.

Part VI: The Stress-Management Realm.

Chapter 15: Flexibility.

Chapter 16: Stress Tolerance.

Chapter 17: Optimism.

Part VII: GeneralWell-Being.

Chapter 18: Happiness.

Part VIII: Putting It All Together.

Chapter 19: The Star Performers.

Chapter 20: More Star Performers.

Chapter 21: The EQ Research Continues.

Chapter 22: Emotional Intelligence as Ability.

Appendix A: The EQ-i 2.0.

Appendix B: EQ and Work Success.

Appendix C: The Emotional Intelligence Skills Assessment (EISA).

Endnotes.

Index.