Preface xi

1. The What and Why of Conflict Competent Leaders 1

2. Understanding Conflict Dynamics 19

3. Self-Awareness, Self-Control 37

4. Preventing Destructive Responses to Conflict 65

5. Fostering Constructive Responses to Conflict 115

6. Building Conflict Competent Organizations 167

Epilogue 187

Resources 191

References 195

The Authors 199

Index 201

About the Center for Creative Leadership 213