Acknowledgements.

Chapter One – Introduction.

We All “Practice” Conflict Resolution Daily.

Diagnosis: Finding the Root Causes of Conflict.

Theories vs. Models in a Practice Profession.

A Wide Range of Conflict Analysis Models.

Becoming a Reflective Practitioner.

Summary.

How to Use this Book.

Chapter Two – Overview of the Models.

Why These Eight Models?

Model #1—The Circle of Conflict.

Model #2—The Triangle of Satisfaction.

Model #3—The Boundary Model.

Model #4—The Interests/Rights/Power Model.

Model #5—The Dynamics of Trust.

Model #6—The Dimensions Model.

Model #7—The Social Styles Model.

Model #8—Moving Beyond Conflict.

Chapter Three – The Conflict Story.

Case Study.

Chapter Four – Model #1: The Circle of Conflict.

Background of the Circle of Conflict Model.

Diagnosis with the Circle of Conflict.

Case Study: Circle of Conflict Diagnosis.

Strategic Direction from the Circle of Conflict.

Case Study: Circle of Conflict Strategic Direction.

Assessing and Applying the Circle of Conflict Model.

Practitioner’s Worksheet for the Circle of Conflict Model.

Additional Case Study—Circle of Conflict.

Circle of Conflict Worksheet: The Spanish Estate.

Chapter Five – Model #2: The Triangle of Satisfaction.

Background of the Triangle Model.

Diagnosis with the Triangle of Satisfaction.

Case Study: Triangle of Satisfaction Diagnosis.

Strategic Direction from the Triangle of Satisfaction.

Case Study: Triangle of Satisfaction Strategic Direction.

Assessing and Applying the Triangle of Satisfaction Model.

Practitioner’s Worksheet for the Triangle of Satisfaction Model.

Additional Case Study—Triangle of Satisfaction.

Chapter Six – Model #3: The Boundary Model.

Background of the Boundary Model.

Diagnosis with the Boundary Model.

Case Study: Boundary Model Diagnosis.

Strategic Direction from the Boundary Model.

Case Study: Boundary Model Strategic Direction.

Assessing and Applying the Boundary Model.

Practitioner’s Worksheet for the Boundary Model.

Additional Case Study—Boundary Model.

Chapter Seven – Model #4: Interests, Rights, and Power.

Background of the Interest/Rights/Power Model.

Case Study: I/R/P Diagnosis.

Strategic Direction from the I/R/P Model.

Case Study: I/R/P Strategic Direction.

Assessing and Applying the I/R/P Model.

Practitioner’s Worksheet for the I/R/P Model.

Additional Case Study—I/R/P Model.

Chapter Eight – Model #5: The Dynamics of Trust.

Background of the Trust Model.

Diagnosis with the Trust Model.

Case Study—Trust Model Diagnosis.

Strategic Direction from the Trust Model.

Case Study: Trust Model Strategic Direction.

Assessing and Applying the Trust Model.

Practitioner’s Worksheet for the Trust Model.

Additional Case Study—Trust Model.

Chapter Nine – Model #6: The Dimensions of Conflict.

Background of the Dimensions Model.

Diagnosis with the Dimensions Model.

Case Study: Dimensions Model Diagnosis.

Strategic Direction from the Dimensions Model.

Case Study: Dimensions Model Strategic Direction.

Assessing and Applying the Dimensions Model.

Practitioner’s Worksheet for the Dimensions Model.

Additional Case Study—Dimensions Model.

Chapter Ten – Model #7: The Social Style Model.

Background of the Social Style Model.

Diagnosis with the Social Style Model.

Case Study: Social Style Diagnosis.

Strategic Direction from the Social Style Model.

Case Study: Social Style Strategic Direction.

Assessing and Applying the Social Style Model.

Practitioner’s Worksheet for the Social Style Model.

Additional Case Study: Social Style Model.

Chapter Eleven – Model #8: Moving Beyond the Conflict.

Background of the Moving Beyond Model.

Diagnosis with the Moving Beyond Model.

Stage One: Denial.

Stage Two: Anger.

Stage Three: Acceptance.

Case Study: Moving Beyond Diagnosis.

Strategic Direction from the Moving Beyond Model.

Case Study: Strategic Direction with the Moving Beyond Model.

Assessing and Applying the Moving Beyond Model.

Practitioner’s Worksheet for the Moving Beyond Model.

Additional Case Study—Circle of Conflict.

Moving Beyond Model Diagnosis and Worksheet: The Workplace Assault Case.

Moving Beyond Model Strategic Direction: The Workplace Assault Case.

Chapter Twelve – Conclusion.

Index.