Preface: Why a Book About Nonprofit Competition?

Acknowledgments.

The Authors.

PART ONE: UNDERSTANDING COMPETITION IN THE NONPROFIT SECTOR.

1. The Limits of Collaboration.

2. Competition Out of the Closet.

3. The Competitive Continuum.

PART TWO: ASSESSING YOUR COMPETITIVE POSITION.

4. Your Organization’s Competitive Position.

5. Competing with Individual Organizations.

6. Benchmarking Against the Field.

PART THREE: DEVELOPING COMPETITIVE STRATEGIES.

7. Customers.

8. Third-Party Payers.

9. Human Resources.

10. The Media and the Public at Large.

Conclusion: Awakening to Competitive Strategy.

References.

Additional Resources.

Index.