Introduction: Open Services and Innovation.

1 The Case for Open Services Innovation.

Part 1: A Framework to Spur Innovation and Growth.

2 Think of Your Business as a Services Business.

3 Co-Create with Your Customers.

4 Extend Services Innovation Outside Your Organization.

5 Transform Your Business Model with Services.

Part 2: Open Services Innovation in Practice.

6 Open Services Innovation in Larger Companies.

7 Open Services Innovation in Smaller Companies.

8 Open Services Innovation for Services Businesses.

9 Open Services Innovation in Emerging Economies.

10 Open Services Innovation: The Way Forward.

Notes.

The Author.

Index.