1. Introduction.
2. Defining Strategy.
3. Developing Resources.
4. Serving Customers.
5. Seeking Opportunity.
6. Competing with Rivals.
7. Specifying a Business Model.
8. Considering Corporate Strategy.
9. Thinking Global.
10. Accepting Responsibility.
11. Ensuring Execution.
12. Managing Knowledge.
13. Providing Leadership.
Epilogue.