GEORGE ECKES is founder, President, and CEO of Eckes & Associates, Inc., a Colorado-based consulting group specializing in results-driven continuous improvement, Six Sigma training and implementation, organizational development, and change management. EAI's recent clients include JPMorgan Chase, Wells Fargo, Cisco, and General Electric, among others. He is also the author of The Six Sigma Revolution and Making Six Sigma Last, both from Wiley. Visit his Web site at www.georgeeckes.com.