Six Sigma Team Dynamics: The Elusive Key to Project Success.

The Roles and Responsibilities of a Six Sigma Team.

Team Effectiveness: How the Lack of Facilitative Leadership Results in Six Sigma Failures.

When Six Sigma Meetings Go Bad: Facilitative Interventions and When to Use Them.

Managing the Six Sigma Project.

Dealing with Maladaptive Six Sigma Behaviors.

Completing the Six Sigma Project: The Never Ending Responsibility of the Champion.

Pitfalls to Avoid in Creating Six Sigma Team Dynamics.

Appendix A: Alpha Omega Call Center DMAIC Templates.

Appendix B: 95 Questions Champions Should Ask Their Project Teams.

Appendix C: The Champion's Responsibilities.

Index.