Foreword (Stephen Cross, Ph.D., William R. Duncan, Heinz Stoewer, MSC).

Preface.

1. Communicating Project Management.

An overview of project communications that examines the four key factors: Participants, Techniques, Environment, and Language.

2. Facilitating Communication through Systems Management.

A set of process models that provide the project context. The models and ground rules help clarify vocabulary in a broad sense, and specific term definitions identified by the Visual Process Model (VPM).

3. The Collaborative Environment.

A characterization of the global environment created by professional associations and standards organizations and how it impacts project communications.

4. The Reference Project Cycle.

A sample project cycle and nomenclature using the terms and definitions in Part 5, including a template that can be tailored and used on projects.

5. Terms and Definitions.

6. Acronyms.

Index.