Preface.

Acknowledgments.

Chapter 1: Introduction to Six Sigma.

Chapter 2: The Strategy of Six Sigma: Eight Steps to Strategic Improvement.

Chapter 3: Profits = Customer + Process + Employee.

Chapter 4: Project Start-Up: Tactical Six Sigma.

Chapter 5: Measuring Project Sigma: How Close Are You to Perfection?

Chapter 6: Data and Process Analysis: The Keys to the Project.

Chapter 7: Root Cause Analysis: Never Stop Asking “Why”.

Chapter 8: Selecting Solutions That Drive Sigma Performance.

Chapter 9: Holding the Gains: Making Sure Your Solutions Stick.

Chapter 10: How Six Sigma Initiatives Fail and How to Avoid Mistakes.

Appendix.

Index.