Preface.

SECTION I: Project Management.

Chapter 1: Strategic Planning (David I. Cleland).

Chapter 2: The Elements of Project Success (Jeffrey K. Pinto).

Chapter 3: Why Project Management? (Carl L. Pritchard).

Chapter 4: Implementing the Project-Management Process (Lewis R. Ireland).

SECTION II: Project Planning Techniques.

Chapter 5: Practical Tools for Project Selection (Christopher A. Chung and Abu Md Huda).

Chapter 6: A Comprehensive Model of Project Management (John R. Adams and Miguel E. Caldentey).

Chapter 7: Another Look at Life Cycles (Thomas C. Belanger and Jim Highsmith).

Chapter 8: Putting Together a Work-Breakdown Structure (Paul Warner and Paul Cassar).

Chapter 9: Tools to Achieve On-Time Performance (J. Davidson Frame).

Chapter 10: Keeping the Lid on Project Costs (Kim LaScola Needy and Kimberly L. Sarnowski).

Chapter 11: Calculating Costs and Keeping Records for Project Contracts (James J. O’Brien).

Chapter 12: Developing Winning Proposals (Hans J. Thamhain).

Chapter 13: Techniques for Managing Project Risk (Guy M. Merritt and Preston G. Smith).

Chapter 14: Building the Foundation for Project Success—The Statement of Work (Michael G. Martin).

SECTION III: Project Leadership.

Chapter 15: The Tasks of Project Leadership (Timothy J. Kloppenborg, Arthur Shriberg, and Jayashree Venkatraman).

Chapter 16: Making Optimal Use of the Matrix Organization (Charles J. Teplitz).

Chapter 17: How to Motivate All Stakeholders to Work Together (R. Max Wideman).

Chapter 18: Political Strategies for Projects and Project Managers (Bud Baker).

Chapter 19: The Role of Senior Management on Projects (Kenneth O. Hartley).

Chapter 20: Building a High-Performance Project Team (Warren Opfer).

Chapter 21: Motivation in the Project Environment (Robert J. Yourzak).

Chapter 22: How to Get the Right Message Across (Francis M. Webster, Jr. and Stephen D. Owens).

Chapter 23: Negotiating Skills for Project Managers (Stephen D. Owens and Francis M. Webster, Jr.).

Chapter 24: Integrating Project-Management Skills for the Future (Elvin Isgrig).

SECTION IV: Project Oversight.

Chapter 25: How to Monitor and Evaluate Projects (James R. Snyder).

Chapter 26: Project-Management Software: A Guideline for System Selection and Use (Bopaya Bidanda and David Hackworth).

Chapter 27: Effective Project-Management Information Systems (Frank T. Anbari).

Chapter 28: Total Customer Satisfaction (Lewis R. Ireland).

Chapter 29: Project Evaluation at Lucent Technologies (Daniel P. Ono).

Chapter 30: Project Termination: The Good, the Bad, and the Ugly (Carl L. Pritchard).

Chapter 31: Implementing Earned-Value Project Management in Ten Easy Steps (Quentin W. Fleming and Joel M. Koppelman).

Chapter 32: Legal Considerations for Project Managers (Randall L. Speck).

SECTION V Team Management.

Chapter 33: New Ways to Use Project Teams (David I. Cleland).

Chapter 34: Energizing Project Teams (Gwenn C. Carr, Gary L. Englehardt, and John Tuman, Jr.).

Chapter 35: Concurrent Product-Development Teams (Preston G. Smith).

Chapter 36: Self-Managed Production Teams (Karen M. Bursic).

Index.