1. The DNA of Consistent Execution.

2. Maps, Models, and Action—Blueprinting Your Business.

3. Measurements, Gauges, and Graphs—Doing What’s Important.

4. The Pragmatics of Strategy . . . with Your Head in the Clouds and Your Feet on the Ground.

5. Business Processes . . . Where Business and Technology Meet.

6. Next Generation Business Process Outsourcing . . . as Promise and Threat.

7. Secure Global Commerce . . . Managing the Tension between “Assured” and “Agile” Commerce.

8. Pragmatic Execution . . . in the Context of Everything Else.

Afterword.

Notes.

Index.

About the Authors.