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Getting Started in Six Sigma
Michael C. Thomsett
ISBN: 978-0-471-66811-4
Paperback
213 pages
November 2004
US $19.95 add_to_cart.gif
 
Description
Table of Contents
Read Excerpt: Chapter (PDF)
Read Excerpt: Index (PDF)
Read Excerpt: Table of Contents (PDF)
Author Information
 
Introduction: Striving for Perfection in an Imperfect World.

Chapter 1: The Meaning of Six Sigma.

Chapter 2: The Customer’ s Point iew.

Chapter 3: Outside-In Thinking.

Chapter 4: The Nature of Quality.

Chapter 5: Product and Service Defects.

Chapter 6: Improving Process Systems.

Chapter 7: Striving for Consistency.

Chapter 8: Exceptions and Rules.

Glossary.

Notes. Index.

 
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