2. What is Six Sigma.

3. Introduction to Service Design for Six Sigma.

4. Service Design for Six Sigma Deployment.

5. Service DFSS Project Road Map.

6. Service DFSS Transfer Function and Scorecards.

7. Quality Function Deployment (QFD).

8. Process Modeling and Process Management.

9. Theory of Inventive Problem Solving (TRIZ) for Services.

10. Introduction to Design for Transactional DFX.

11. Failure Mode and Effect Analysis (FMEA).

12. Fundamentals of Experimental Design.

13. Service Design Robustness.

14. Discrete Event Simulation.

15. Design Validation.

16. Supply Chain Process.

17. DFSS in Supply Chain Example.

References.

Index.